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Last updated: 16 October 2026

Overview

Welcome to Biovène Barcelona™. This store is operated by Biovene Cosmetics SL, trading as Biovène Barcelona™. The terms “we”, “us” and “our” refer to Biovene Cosmetics SL. Our registered address is Paseo de Gracia 95, 5-1, 08008 Barcelona, Spain, VAT ES-B66408345.

We operate this website and its related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify.

These Terms of Service and the policies they reference describe use of the Services and purchases through the store. Please read them before ordering. Our Privacy Policy explains how we process personal information; reading it or using the website does not by itself constitute consent to optional processing.

Nothing in these Terms excludes or limits mandatory consumer rights. If a clause conflicts with those rights, the mandatory rights apply.

Section 1 Access And Account

You may browse the store without creating an account. When ordering or creating an account, provide accurate and current information needed for that service. Keep your credentials secure and notify us if you suspect unauthorised access. Do not transfer your account to someone else. Account security responsibilities do not exclude protections provided by applicable law.

You must have legal capacity to enter into the purchase contract or appropriate authorisation from a parent or guardian where required. Our Services are not intended for people under 18, as described in our Privacy Policy.

Section 2 Our Products

We aim to describe products accurately. Colours may vary slightly between screens; this does not remove your right to receive goods that conform to the description and contract. Please review the product size, ingredients, instructions and warnings before ordering.

We may update product descriptions or discontinue products for future orders. Changes do not alter an accepted order without your agreement or another lawful basis. Available quantities are shown on the product page, and delivery destinations are available at checkout.

Section 3 Orders

Please check the items, delivery details and total price before placing your order. By confirming your purchase at checkout, you agree to pay the displayed total. We send an order confirmation by email after you place an order.

If we cannot accept an order, for example because an item is unavailable, payment fails or there is a substantiated fraud concern, we will notify you and refund payments for unaccepted items without undue delay. We will not change an accepted order unilaterally simply because information was inaccurate.

You may contact us to request cancellation before dispatch. This does not limit statutory withdrawal after receipt. Purchases are subject to our Returns and Refunds Policy and applicable consumer law.

This consumer store is intended for personal or household purchases. Wholesale enquiries can be made through our Contact Us page.

Section 4 Prices And Billing

Prices, discounts and promotions may change for future orders. The price applicable to your order is displayed before you submit it and recorded in your confirmation. Displayed consumer prices include VAT where applicable. Checkout shows delivery charges, any other applicable charges, the total price and currency before you pay.

Promotions may have separate terms, but these do not override statutory consumer rights.

Provide accurate billing and delivery details and use only payment methods you are authorised to use. Available payment methods are shown at checkout. A change in future pricing does not alter the price of an accepted order.

Contests, sweepstakes and other promotions may have separate rules disclosed for that promotion. Those rules do not override mandatory consumer rights.

Section 5 Shipping And Delivery

Available destinations and delivery charges are shown at checkout. See our Shipping Policy for delivery information. We dispatch within 3 working days. Estimated delivery after dispatch is 2–5 working days in Spain and 7–18 working days to other European destinations. Dispatch time is additional. For other destinations, contact help@biovenebarcelona.com before ordering. We will deliver by the agreed deadline or, if none is agreed, within the time required by applicable law. Contact help@biovenebarcelona.com if delivery is late or missing; your statutory remedies remain available.

For delivery arranged by us, risk of loss or damage passes when you or a person you nominate, other than the carrier, physically receives the goods. A different rule may apply if you independently appoint a carrier that we did not offer. We do not exclude our delivery responsibilities merely because a carrier is involved.

Section 6 Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Biovène Barcelona™, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Biovène Barcelona™, Shopify or any third party. Unauthorized use of the Services may be a violation of applicable intellectual property laws. All rights not expressly granted herein are reserved by Biovène Barcelona™.

Biovène Barcelona™'s names, logos, product and service names, designs, and slogans are trademarks of Biovène Barcelona™ or its affiliates or licensors. You must not use such trademarks without the prior written permission of Biovène Barcelona™. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Copyright notices should be emailed to privacy@roy-roger.com with a description of the protected work and the alleged infringement. Do not knowingly submit a false claim.

Section 7 Optional Tools

The Services may include optional third-party tools. Please review any provider terms displayed when you choose to use a third-party tool. We are not responsible for independent third-party services beyond our legal obligations, but nothing in this section excludes responsibility that applicable law places on us. An optional tool does not remove rights relating to purchases from our store.

Section 8 Third Party Links

Links may take you to independent websites with their own terms and privacy notices. Please review them before using those services. A link does not by itself constitute an endorsement. This section does not exclude responsibility for any service we provide or arrange where applicable law makes us responsible.

Section 9 Relationship With Shopify

Shopify provides the platform for this store. Your purchase contract is with Biovene Cosmetics SL. Nothing in these Terms excludes any right or liability that cannot be excluded under applicable law.

Section 10 Privacy Policy

Our Privacy Policy explains how we process personal information. Shopify also processes certain personal information under its Consumer Privacy Policy.

The store is hosted by Shopify. Please see our Privacy Policy for the relevant data flows, purposes, legal bases and international processing. Acknowledging a privacy notice is not blanket consent to optional cookies, advertising or international transfers.

Section 11 Feedback

You retain ownership of content you submit. You grant us a non-exclusive licence to use, reproduce, modify, display and distribute public content through the Services, subject to applicable law and your data-protection rights. Private support correspondence does not authorise public use. Only submit content you own or have a right to share, and do not infringe anyone’s rights. Reviews must reflect actual experience and disclose relevant incentives. We may moderate unlawful or misleading content; this does not authorise fake reviews or suppressing lawful negative feedback.

Section 12 Errors Inaccuracies And Omissions

We may correct errors or omissions in information for future orders. If we find an error affecting your submitted order, we will contact you and explain the proposed resolution. Correction does not give us an unrestricted right to change or cancel an accepted contract; any action must comply with applicable law and preserve your consumer rights.

Section 13 Prohibited Uses

Use the Services lawfully. Do not commit fraud, impersonate others, infringe rights, harass people, distribute malicious software or spam, collect other users’ personal information unlawfully, or bypass security controls.

We may restrict access for a substantiated breach, subject to proportionate notice where appropriate and applicable law. Restrictions do not erase obligations relating to accepted orders, refunds or statutory rights.

Section 14 Termination

We may restrict or terminate account access for a material breach, fraud or a lawful security reason, subject to applicable notice and consumer protections. Termination does not cancel accrued statutory rights or our obligations for accepted orders, refunds and lawful claims. Clauses that need to survive continue only to the extent permitted by law.

Section 15 Disclaimer Of Warranties

We aim to keep the Services accurate and available but cannot promise uninterrupted or error-free website operation. This statement does not disclaim statutory guarantees, product conformity, safety obligations or remedies for faulty goods. Any website availability qualification applies only to the extent permitted by applicable law.

Section 16 Limitation Of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable product liability, fraud, liability for death or personal injury where protected by law, or mandatory consumer remedies. Your mandatory rights under applicable consumer law remain unaffected.

Section 17 Indemnification

No general obligation is imposed on consumers to indemnify us or Shopify for ordinary use of the Services or the exercise of statutory rights. Responsibility for unlawful conduct or breach is determined under applicable law.

Section 18 Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 Waiver Entire Agreement

Failure to enforce a right immediately does not waive it. These Terms and the relevant policies form the agreement for use of the Services and purchases, together with any information or representations that are binding under applicable law. Mandatory rules on interpreting consumer contracts remain applicable.

Section 20 Assignment

We may transfer contractual rights or obligations only where permitted by law and without reducing your rights or guarantees. We will give any notice required by law. You may transfer rights where applicable law permits; this clause does not restrict statutory consumer protections.

Section 21 Governing Law

Spanish law governs these Terms, without depriving consumers of mandatory protections under the law of their habitual residence where applicable. You may bring a claim before any court competent under applicable consumer jurisdiction rules. No exclusive jurisdiction in Barcelona is imposed on consumers.

Section 22 Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 23 Changes To Terms Of Service

We may update these Terms for future orders. The terms applicable when an order is placed continue to govern that order. We will notify you of material changes where required; continued browsing is not consent to changes that legally require separate agreement.

For material changes, we aim to provide at least 30 days’ notice before new terms take effect. This does not alter terms already governing accepted orders.

Section 24 Contact Information

Questions about these Terms: help@biovenebarcelona.com.

Trading name: Biovène Barcelona™

Legal entity: Biovene Cosmetics SL

Registered address: Paseo de Gracia 95, 5-1, 08008 Barcelona, Spain

VAT: ES-B66408345

Contact page: Contact Us

Section 25 Withdrawal and complaints

For eligible online purchases, consumers have a statutory 14-day withdrawal right from receipt, subject to lawful exceptions. Our Returns and Refunds Policy explains notification, return dispatch and refund deadlines, lawful hygiene exceptions and the optional withdrawal form. Any separately offered commercial return period is additional to statutory rights.

Send complaints to help@biovenebarcelona.com or the registered address above. Include the order reference if available, the problem and the remedy sought. We will acknowledge receipt and respond as soon as possible and within one month, or sooner where required.

If unresolved, you may seek assistance from a competent public consumer service, the Catalan Consumer Agency or the European Consumer Centre in your country for an eligible cross-border case. Access to competent courts remains available.